Refund Policies

Cancellation and Refund Policy for [Your Organic Farming Company Name] We at Sajag Organics International Pvt Ltd are committed to providing high-quality organic products and excellent customer service. Please review our Cancellation and Refund Policy to understand your rights when purchasing from us.

Order Cancellation

Before Shipment

• You may cancel your order within 24 hours of placing it by contacting us at sajaggogreen@gmail.com. Once an order is processed for shipping, it cannot be canceled.
• If your cancellation request is accepted, we will issue a full refund to your original payment method.

After Shipment

• Once your order has been shipped, it cannot be canceled. However, you may still be eligible for a return or refund based on our return policy.

Non-Cancellable Products

Due to the perishable nature of some of our products, certain items are noncancellable, including but not limited to:

• Fresh fruits, vegetables, herbs, and other perishable goods
• Customized or special-order products

We do not accept cancellations for these items once they are processed or shipped.

Refund Policy

We want you to be satisfied with your purchase. If there are issues with your order, please notify us within 7 days of receiving your items. Eligible Refunds Refunds may be issued under the following conditions:

• If products are damaged during shipping
• If you receive incorrect or defective items
• If items do not match the description provided on our website

To request a refund, please contact us at sajaggogreen@gmail.com/9012455666 with your order number, photos of the damaged or incorrect items, and a brief description of the issue.

Refund Process

• Approved refunds will be processed within 7-10 business days to your original payment method.
• Depending on your payment provider, it may take additional time for the refund to reflect in your account.

Return Policy

Due to the nature of our organic products, we have specific guidelines for returns: Returnable Items

We accept returns for:

• Non-perishable items (e.g., seeds, soil, organic fertilizers) that are unopened, unused, and in their original packaging.
• Requests for returns must be made within 7 days of delivery.

Non-Returnable Items

The following items are non-returnable:

• Perishable goods (such as fresh produce, herbs, or flowers)
• Customized or special-order items
• Opened or used products

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective items).
• We recommend using a trackable shipping method for returns to ensure we receive your items.

How to Request a Cancellation, Return, or Refund

To request a cancellation, return, or refund, please follow these steps:

• Contact our customer service team at [Your Contact Email/Phone].
• Provide your order number, photos of the product (if applicable), and a description of the issue.
• Our team will review your request and provide further instructions.

Contact Information

If you have any questions about our Cancellation and Refund Policy, please contact us at:

Sajag Organics International Pvt Ltd

Utkarshtyagi09@gmail.com

+91 9012455666